May 26, 2020

Curbside Services and Public Technology

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How Do I access a public computer?

Computer appointments are available Monday-Friday. Please call the library or email us to reserve a one-hour timeslot. Masks are required and will be provided if you need one. Full details on Public technology can be found here.

How do I return my items?

24 hours a day 7 days a week! There is a freestanding book return bin at our new location at 1 Jaffrey Road Unit # 2.  

How will returning items work?

All returned library materials will be quarantined for a minimum of 72 hours. Only after quarantine will they be checked in – so please do not worry if they still appear in your online account for several days.

Curbside Pickup

The library is offering curbside pickup– using our online catalog or by phone.

You may place holds as before, by logging in to your account online, searching/browsing the catalog.

  1. When you place your hold online, you will be prompted to choose a pick-up time. We ask for 24 hours to prepare your items. Holds will be available for pick-up Tuesday-Friday and in accordance to your preferred pick-up time.
  2. If you place a hold on an item currently checked out, we will call you when the item is ready and schedule a pick-up time.
  3. Visit the library and retrieve your materials from the outside table. At this time, you may also return any items you have out, using the library-approved procedure.
  4. Questions? Call us at 924-8040!

How will I pick up my holds?

Items will be placed in front of the temporary library entrance, in paper bags labeled with your last name. Items will already be checked out to you – so feel free to take your bag and go! This is a no-touch service, meaning that staff will not be outdoors or answering the door if you are knocking. Please do not return the paper bags used for this service.

How can I find out if my holds are ready?

You will select a pick-up time when you place your hold–Unless the item you are requesting is currently checked out. In that case, we will call you when the item is ready for you to pick up.

How do I place holds on items?

Please visit https://peterborough.nhais.bywatersolutions.com/ to log into your account. For instructions on placing a hold online, watch this short video: https://www.youtube.com/watch?v=AFaah1a_-ds.

If you have difficulty logging in, or accessing the internet, feel free to call us at (603) 924-8040 to place a hold over the phone.

I don’t have a library card! Can I use this service?

Please call the library between the hours of 10am-4pm Monday-Friday or email us at Library@PeterboroughNH.gov to sign up for a a library card remotely.

Can I request items the library does not currently have in the collection?

Yes, please visit our online request form here and we will contact you about your request.

Can I request items from other libraries?

No. At this time, we are not receiving items from the schools or from other NH libraries. The NH State interlibrary loan service is currently shut down.

Can I request additional items after I reserve my pickup time?

You can reserve additional items, per pickup, but if you reserve more items after your pickup time is confirmed, we cannot promise they will make it into your package.

What safety precautions is the library taking?

We have created cleaning protocols and procedures for all library staff and spaces.

In accordance with other town departments, we are not yet opening our physical spaces to the public. We are preparing for later phases in our reopening plan.

The library has taken the following steps:

  • Completed a detailed cleaning of the temporary library space
  • Creating a schedule for disinfecting frequently used surfaces
  • Obtained adequate stores of disinfectant and hand sanitizer, as well as protective gear for staff

All staff will be wearing face masks and maintaining social distancing while in the building.

In addition, we will be quarantining all returning items for a minimum of 72 hours before returning them to the collection shelves.

The temporary library will be operated with the minimum number of library staff, to avoid opportunities for contact.

How long will you offer this service?

Until further notice. Our service levels are determined by our Interim Pandemic Service Plan. This plan is dependent on public health information and other criteria. You can view the full plan here and our Pandemic Policy here.

Author: Corinne Chronopoulos
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